Freshservice vs. Lumos
A side-by-side comparison based on G2 review data.
| Metric | Freshservice | Lumos |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 1,366 | 69 |
| Ease of use | 9.3 | 9.4 |
| Ease of setup | 9.0 | 9.1 |
| Quality of support | 9.1 | 9.8 |
| Meets requirements | 9.0 | 9.1 |
| NPS | 75.644917 | 85.294118 |
| Small Business | 18.0% | 3.1% |
| Mid-Market | 60.9% | 79.7% |
| Enterprise | 21.1% | 17.2% |
| Total page views | 3,143 | 952 |
| Total LLM citations | 28,238 | 8,198 |
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface
Lumos
Lumos is the first Autonomous Identity platform to automatically discover and manage access across all your apps. Instead of being overwhelmed by the sprawl of apps and access, Lumos empowers organizations with one unified solution that controls access on auto-pilot. With Lumos, gain full visibility, enhance security, and boost productivity — all in one platform. Trusted by hundreds of companies, Lumos powers millions of access requests across global companies.
- Ease of Use
- Time-saving
- Automation
- Application Integration
- Customer Support
- Security