Freshservice vs. Flexera One
A side-by-side comparison based on G2 review data.
| Metric | Freshservice | Flexera One |
|---|---|---|
| Overall rating | 4.6 | 4.3 |
| Review count | 1,366 | 196 |
| Ease of use | 9.3 | 8.7 |
| Ease of setup | 9.0 | 8.5 |
| Quality of support | 9.1 | 8.6 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 75.644917 | 57.954545 |
| Small Business | 18.0% | 8.7% |
| Mid-Market | 60.9% | 21.5% |
| Enterprise | 21.1% | 69.7% |
| Total page views | 3,143 | 2,191 |
| Total LLM citations | 28,238 | 11,736 |
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface
Flexera One
Flexera One is a SaaS-based IT management solution designed with and for organizations like yours with highly complex hybrid environments. With Flexera One, you can visualize your entire estate and make data-driven decisions from on-premise to SaaS to the cloud. IT Visibility Flexera One’s IT Visibility solution delivers the most comprehensive and clear view of your IT estate. Discovery and normalization—gain consistent, reliable data and take control of assets to draw valuable insights across software, hardware, SaaS and cloud.
- Ease of Use
- Features
- Integrations
- Product Quality
- Visibility
- Application Integration