Freshservice vs. Eracent
A side-by-side comparison based on G2 review data.
| Metric | Freshservice | Eracent |
|---|---|---|
| Overall rating | 4.6 | 4.3 |
| Review count | 1,366 | 10 |
| Ease of use | 9.3 | 9.0 |
| Ease of setup | 9.0 | 7.1 |
| Quality of support | 9.1 | 9.3 |
| Meets requirements | 9.0 | 9.5 |
| NPS | 75.644917 | 60 |
| Small Business | 18.0% | 22.2% |
| Mid-Market | 60.9% | 11.1% |
| Enterprise | 21.1% | 66.7% |
| Total page views | 3,143 | 51 |
| Total LLM citations | 28,238 | 40 |
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface
Eracent
Eracent provides comprehensive IT Asset Management (ITAM) and Software Asset Management (SAM) solutions that enable enterprises to govern and manage the full lifecycle of all of their IT assets, software licenses and subscriptions. IT Management Center™ (ITMC) clients gain full visibility into their complete environment, and they benefit from cost optimization, reduced publisher audit risk, streamlined and automated processes, and minimized endpoint and network security threats. ITMC Discovery and IT-Pedia® provide a continuously updated, normalized asset and license baseline.