Freshservice vs. CloudEagle
A side-by-side comparison based on G2 review data.
| Metric | Freshservice | CloudEagle |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 1,366 | 106 |
| Ease of use | 9.3 | 9.4 |
| Ease of setup | 9.0 | 9.3 |
| Quality of support | 9.1 | 9.2 |
| Meets requirements | 9.0 | 9.2 |
| NPS | 75.644917 | 84.761905 |
| Small Business | 18.0% | 38.7% |
| Mid-Market | 60.9% | 47.2% |
| Enterprise | 21.1% | 14.2% |
| Total page views | 3,143 | 1,208 |
| Total LLM citations | 28,238 | 3,182 |
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface
CloudEagle
CloudEagle.ai is an AI-powered SaaS Management, AI Governance, and SaaS Security platform that gives enterprises one command center to discover, secure, govern, and optimize their entire SaaS and AI stack, including AI usage control and both human and non-human identities. Trusted by RingCentral, Automation Anywhere, Shiji, and Rec Room, CloudEagle helps organizations save 10–30% on software spend while managing hundreds of SaaS and AI apps, without disrupting existing tools.
- Automation
- Ease of Use
- Time-Saving
- Tracking
- Time-saving
- Features