Freshservice vs. Asato
A side-by-side comparison based on G2 review data.
| Metric | Freshservice | Asato |
|---|---|---|
| Overall rating | 4.6 | 4.8 |
| Review count | 1,366 | 13 |
| Ease of use | 9.3 | 9.6 |
| Ease of setup | 9.0 | 9.3 |
| Quality of support | 9.1 | 9.8 |
| Meets requirements | 9.0 | 9.6 |
| NPS | 75.644917 | 92.307692 |
| Small Business | 18.0% | 0.0% |
| Mid-Market | 60.9% | 50.0% |
| Enterprise | 21.1% | 50.0% |
| Total page views | 3,143 | 314 |
| Total LLM citations | 28,238 | 42 |
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface
Asato
Asato is an agentic AI platform specifically designed for IT asset optimization, providing enterprises with a comprehensive, decision-grade view of their software, SaaS, cloud resources, hardware, AI tools, and contracts, including shadow IT. Unlike traditional IT asset management and SaaS management tools that merely collect data and present it through dashboards, Asato goes a step further by reconciling and enriching this data.