Freshdesk vs. Maqsam
A side-by-side comparison based on G2 review data.
| Metric | Freshdesk | Maqsam |
|---|---|---|
| Overall rating | 4.4 | 4.7 |
| Review count | 3,867 | 108 |
| Ease of use | 9.0 | 9.5 |
| Ease of setup | 8.8 | 9.2 |
| Quality of support | 8.9 | 9.3 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 59.968271 | 83.018868 |
| Small Business | 48.4% | 58.1% |
| Mid-Market | 40.1% | 38.1% |
| Enterprise | 11.5% | 3.8% |
| Total page views | 7,292 | 717 |
| Total LLM citations | 63,061 | 3,040 |
Freshdesk
Freshdesk (a product of Freshworks Inc.) helps customer service teams move from their first AI agent to AI-powered customer service, without a drawn-out transformation program. Freshdesk unifies channels, conversations, AI, and customer context into one place, so agents always have the full picture before responding. Ready-to-use AI agents understand intent, take action, and resolve requests across channels, not just route them. AI Copilot helps every agent work faster and with more confidence, and AI Insights turns service data into decisions instead of dashboards.
- Ease of Use
- Features
- Automation
- Ticket Management
- Efficiency
- Helpful
Maqsam
The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world.
- Ease of Use
- Features
- Helpful
- Customer Support
- Call Management
- Easy Integrations