edison365 vs. UseResponse
A side-by-side comparison based on G2 review data.
| Metric | edison365 | UseResponse |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 26 | 22 |
| Ease of use | 8.9 | 9.1 |
| Ease of setup | 8.9 | 8.8 |
| Quality of support | 9.5 | 9.4 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 80 | 77.272727 |
| Small Business | 40.0% | 40.9% |
| Mid-Market | 36.0% | 40.9% |
| Enterprise | 24.0% | 18.2% |
| Total page views | 78 | 25 |
| Total LLM citations | 167 | 32 |
edison365
edison365 is an end-to-end business strategy, innovation, and project portfolio management (PPM) platform built on Microsoft. Designed for innovation teams, PMOs, transformation leaders, and executives, edison365 connects strategy, innovation, and delivery within a single platform. From idea capture and evaluation to portfolio planning and project execution, teams can standardize processes, improve decision-making, and accelerate business outcomes.
- Reporting
- Report Generation
- Spreadsheet Functionality
- Data Analytics
UseResponse
UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code.