EdgeTier vs. SAS Viya
A side-by-side comparison based on G2 review data.
| Metric | EdgeTier | SAS Viya |
|---|---|---|
| Overall rating | 4.5 | 4.4 |
| Review count | 30 | 832 |
| Ease of use | 8.6 | 8.5 |
| Ease of setup | 8.4 | 8.3 |
| Quality of support | 9.0 | 8.6 |
| Meets requirements | 8.1 | 8.8 |
| NPS | 66.666667 | 56.162643 |
| Small Business | 11.1% | 34.5% |
| Mid-Market | 33.3% | 31.5% |
| Enterprise | 55.6% | 34.1% |
| Total page views | 165 | 2,874 |
| Total LLM citations | 400 | 8,976 |
EdgeTier
Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company.
- Ease of Use
- Insights Analysis
- Helpful
- Accuracy
- Data Analysis
- Analytics
SAS Viya
SAS Viya is a cloud-native data and AI platform that enables teams to build, deploy and scale explainable AI that drives trusted, confident decisions. It unites the entire data and AI life cycle and empowers teams to innovate quickly while balancing speed, automation and governance by design. Viya unifies data management, advanced analytics and decisioning in a single platform, so organizations can move from experimentation to production with confidence, delivering measurable business impact that is secure, explainable and scalable across any environment.
- Ease of Use
- Features
- Analytics
- Data Analysis
- User Interface
- Data Visualization