EdgeTier vs. Loris
A side-by-side comparison based on G2 review data.
| Metric | EdgeTier | Loris |
|---|---|---|
| Overall rating | 4.5 | 4.8 |
| Review count | 30 | 11 |
| Ease of use | 8.6 | 9.5 |
| Ease of setup | 8.4 | 9.5 |
| Quality of support | 9.0 | 10.0 |
| Meets requirements | 8.1 | 8.8 |
| NPS | 66.666667 | 90.909091 |
| Small Business | 11.1% | 9.1% |
| Mid-Market | 33.3% | 72.7% |
| Enterprise | 55.6% | 18.2% |
| Total page views | 165 | 78 |
| Total LLM citations | 400 | 193 |
EdgeTier
Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company.
- Ease of Use
- Insights Analysis
- Helpful
- Accuracy
- Data Analysis
- Analytics
Loris
Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place.