Dot Assist vs. Laivly

Dot Assist is an AI customer agent built for e-commerce brands selling on marketplaces like Trendyol and Hepsiburada. It understands your products, brand tone, and past Q&A to answer product questions instantly and accurately—24/7. By turning high-intent shopper questions into fast, reliable responses, Dot Assist improves customer experience, boosts store ratings, and increases conversion rates without adding manual workload.

Laivly is the company behind Sidd, a contact center AI platform that helps customer service organizations automate, assist, and analyze voice, chat, and email interactions through large language models configured using a company's own policies, procedures, and knowledge base. The platform, Sidd, is built for enterprise contact centers, business process outsourcers (BPOs), and customer experience teams that want AI-driven self-service, live agent support, and workflow automation to work together, rather than as separate tools.