G2 Vendor Directory

Devolutions Remote Desktop Manager vs. Help Lightning

A side-by-side comparison based on G2 review data.

MetricDevolutions Remote Desktop Manager

by Devolutions

Help Lightning

by Help Lightning

Overall rating4.74.8
Review count19967
Ease of use9.19.1
Ease of setup9.19.2
Quality of support9.19.5
Meets requirements9.49.3
NPS84.10256491.935484
Small Business42.6%22.4%
Mid-Market40.6%40.3%
Enterprise16.8%37.3%
Total page views538181
Total LLM citations7,352678

Devolutions Remote Desktop Manager

Devolutions Remote Desktop Manager (RDM) is a remote connection management solution that helps IT professionals centralize, organize, and secure their remote connections, credentials, and access tools from a single platform. It belongs to the remote connection management and remote desktop software category and is built for system administrators, IT teams, managed service providers, and other technical users who manage many systems, protocols, and credentials across distributed environments.

Pros

  • Mobile Compatibility
  • Remote Access
  • Password Management
  • Easy Access
  • Integrations
  • Cross-Platform

Help Lightning

Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products.

Pros

  • Ease of Use
  • Customer Support
  • Screen Sharing
  • Reliability
  • Team Collaboration
  • Service Quality