Devolutions Remote Desktop Manager vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Devolutions Remote Desktop Manager | Freshservice |
|---|---|---|
| Overall rating | 4.7 | 4.6 |
| Review count | 199 | 1,366 |
| Ease of use | 9.1 | 9.3 |
| Ease of setup | 9.1 | 9.0 |
| Quality of support | 9.1 | 9.1 |
| Meets requirements | 9.4 | 9.0 |
| NPS | 84.102564 | 75.644917 |
| Small Business | 42.6% | 18.0% |
| Mid-Market | 40.6% | 60.9% |
| Enterprise | 16.8% | 21.1% |
| Total page views | 538 | 3,143 |
| Total LLM citations | 7,352 | 28,238 |
Devolutions Remote Desktop Manager
Devolutions Remote Desktop Manager (RDM) is a remote connection management solution that helps IT professionals centralize, organize, and secure their remote connections, credentials, and access tools from a single platform. It belongs to the remote connection management and remote desktop software category and is built for system administrators, IT teams, managed service providers, and other technical users who manage many systems, protocols, and credentials across distributed environments.
- Mobile Compatibility
- Remote Access
- Password Management
- Easy Access
- Integrations
- Cross-Platform
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface