G2 Vendor Directory

Desktop.com vs. Freshchat

A side-by-side comparison based on G2 review data.

MetricDesktop.com

by Desktop.com AS

Freshchat

by Freshworks

Overall rating4.64.4
Review count18504
Ease of use8.79.2
Ease of setup8.68.9
Quality of support9.08.9
Meets requirements9.18.8
NPS76.47058862.156448
Small Business56.3%58.3%
Mid-Market43.8%35.2%
Enterprise0.0%6.6%
Total page views491,313
Total LLM citations1814,280

Desktop.com

Desktop.com lets you set up the ultimate online HQ for yourself or your team. Stay on top of it all by creating one or several workspaces, connect them and organize tools and content into separated Desktops. Add app integrations, share and manage access or use the global search to instantly search across everything from a single location to find what you need. It’s a secure workspace for organizing and managing everything you need in your digital workday, and ensuring that you can access it safely from any device at any time. Working with a team, partners or other guest users?

Pros

    Freshchat

    Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary.

    Pros

    • Ease of Use
    • Helpful
    • Features
    • Automation
    • Integrations
    • User Interface