G2 Vendor Directory

Deskero vs. Salesforce Service Cloud

A side-by-side comparison based on G2 review data.

MetricDeskero

by Nabra ltd

Salesforce Service Cloud

by Salesforce

Overall rating4.34.4
Review count648,464
Ease of use9.28.6
Ease of setup9.48.2
Quality of support9.08.6
Meets requirements9.08.8
NPS48.33333356.516797
Small Business60.9%19.6%
Mid-Market26.6%42.6%
Enterprise12.5%37.8%
Total page views1416,586
Total LLM citations029,421

Deskero

Simple help desk software for effective customer engagement - Deskero brings you new ways to interact with clients, engaging them in personal conversations through a simple, effective, no-frills satisfaction platform.

Pros

    Salesforce Service Cloud

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions.

    Pros

    • Ease of Use
    • Features
    • Case Management
    • Efficiency
    • Helpful
    • Automation