DeepInsights Text Paraphraser vs. Balto

DeepInsights Text Paraphraser helps in re-expressing the text content in a different style without changing the original meaning. The solution can be used to get a better understanding of the data and simplify complex sentences. Transformer based models are used which helps in retaining the contextual meaning.

Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences.