Tandem vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Tandem | Freshservice |
|---|---|---|
| Overall rating | 4.8 | 4.6 |
| Review count | 30 | 1,366 |
| Ease of use | 9.0 | 9.3 |
| Ease of setup | 8.7 | 9.0 |
| Quality of support | 9.7 | 9.1 |
| Meets requirements | 9.5 | 9.0 |
| NPS | 83.333333 | 75.644917 |
| Small Business | 31.0% | 18.0% |
| Mid-Market | 65.5% | 60.9% |
| Enterprise | 3.4% | 21.1% |
| Total page views | 325 | 3,143 |
| Total LLM citations | 933 | 28,238 |
Tandem
Tandem's web-based application is designed to manage the compliance burden of information security regulations and improve the security posture of each of its users. Tandem is a business-to-business software as a service (SaaS) company and provides 11 unique yet integrated products as part of the software suite. Used by more than 1600 U.S. organizations, products include Risk Assessment, Policies, Business Continuity Planning, Vendor Management, Audit Management, Phishing, Cybersecurity, and more.
- Ease of Use
- Training
- Vendor Management
- Guidance
- Intuitive Platform
- Simple
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface