COMPASS Quality Management System vs. UseResponse
A side-by-side comparison based on G2 review data.
| Metric | COMPASS Quality Management System | UseResponse |
|---|---|---|
| Overall rating | 4.2 | 4.5 |
| Review count | 50 | 22 |
| Ease of use | 8.2 | 9.1 |
| Ease of setup | 8.7 | 8.8 |
| Quality of support | 8.9 | 9.4 |
| Meets requirements | 8.2 | 8.8 |
| NPS | 43.75 | 77.272727 |
| Small Business | 12.5% | 40.9% |
| Mid-Market | 41.7% | 40.9% |
| Enterprise | 45.8% | 18.2% |
| Total page views | 65 | 25 |
| Total LLM citations | 95 | 32 |
COMPASS Quality Management System
For a 5-minute demonstration of COMPASS, go to www.creato.com/compass COMPASS is a project portfolio management system that collects and ranks ideas, allows management to engage in feedback with employees to improve ideas, rescore ideas, and approve ideas. Once ideas become projects, COMPASS will guide the end user with just-in-time tools and training. Tools are extensive and include descriptive and inferential statistics in addition to simple brainstorming tools. Training is derived from the ASQ Lean Body of Knowledge.
UseResponse
UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code.