Cisco Unified Communications Manager (CallManager) vs. Nextiva
A side-by-side comparison based on G2 review data.
| Metric | Cisco Unified Communications Manager (CallManager) | Nextiva |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 111 | 3,685 |
| Ease of use | 8.4 | 8.9 |
| Ease of setup | 7.4 | 8.7 |
| Quality of support | 8.8 | 9.2 |
| Meets requirements | 9.2 | 9.2 |
| NPS | 57.692308 | 67.041404 |
| Small Business | 6.3% | 76.7% |
| Mid-Market | 48.6% | 22.1% |
| Enterprise | 45.0% | 1.2% |
| Total page views | 199 | 8,328 |
| Total LLM citations | 486 | 15,292 |
Cisco Unified Communications Manager (CallManager)
Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform.
- Video Conferencing
- Reliability
- Communication
- Customer Service
- Messaging Features
- Chat Feature
Nextiva
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years.
- Customer Support
- Ease of Use
- Helpful
- Easy Setup
- Reliability
- Customer Service