Cisco Unified Communications Manager (CallManager) vs. CallTower
A side-by-side comparison based on G2 review data.
| Metric | Cisco Unified Communications Manager (CallManager) | CallTower |
|---|---|---|
| Overall rating | 4.4 | 4.3 |
| Review count | 111 | 388 |
| Ease of use | 8.4 | 8.9 |
| Ease of setup | 7.4 | 8.7 |
| Quality of support | 8.8 | 8.9 |
| Meets requirements | 9.2 | 9.2 |
| NPS | 57.692308 | 53.926702 |
| Small Business | 6.3% | 25.2% |
| Mid-Market | 48.6% | 63.3% |
| Enterprise | 45.0% | 11.5% |
| Total page views | 199 | 937 |
| Total LLM citations | 486 | 1,241 |
Cisco Unified Communications Manager (CallManager)
Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform.
- Video Conferencing
- Reliability
- Communication
- Customer Service
- Messaging Features
- Chat Feature
CallTower
Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys.
- Customer Support
- Helpful
- Reliability
- Ease of Use
- Customer Service
- Easy Setup