G2 Vendor Directory

Cisco Webex Support vs. TeamViewer

A side-by-side comparison based on G2 review data.

MetricCisco Webex Support

by Cisco

TeamViewer

by TeamViewer

Overall rating4.24.5
Review count444,213
Ease of use8.99.2
Ease of setup8.89.2
Quality of support9.08.8
Meets requirements8.89.2
NPS45.23809568.368587
Small Business29.5%43.5%
Mid-Market25.0%35.7%
Enterprise45.5%20.7%
Total page views1055,671
Total LLM citations11532,549

Cisco Webex Support

Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, it helps decrease call durations, achieve faster resolutions, and reduce overall support costs. This platform empowers organizations to meet and exceed customer expectations by providing efficient and effective support services.

Pros

  • Ease of Use
  • Mobile Compatibility
  • Remote Support
  • Remote Control
  • Intuitive

TeamViewer

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe.

Pros

  • Ease of Use
  • Remote Access
  • Remote Control
  • Easy Access
  • Remote Work
  • Remote Support