Cisco Webex Support vs. Glance
A side-by-side comparison based on G2 review data.
| Metric | Cisco Webex Support | Glance |
|---|---|---|
| Overall rating | 4.2 | 4.5 |
| Review count | 44 | 23 |
| Ease of use | 8.9 | 9.6 |
| Ease of setup | 8.8 | 9.7 |
| Quality of support | 9.0 | 9.5 |
| Meets requirements | 8.8 | 9.6 |
| NPS | 45.238095 | 69.565217 |
| Small Business | 29.5% | 17.4% |
| Mid-Market | 25.0% | 56.5% |
| Enterprise | 45.5% | 26.1% |
| Total page views | 105 | 425 |
| Total LLM citations | 115 | 1,160 |
Cisco Webex Support
Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, it helps decrease call durations, achieve faster resolutions, and reduce overall support costs. This platform empowers organizations to meet and exceed customer expectations by providing efficient and effective support services.
- Ease of Use
- Mobile Compatibility
- Remote Support
- Remote Control
- Intuitive
Glance
Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance through highlighting, gesturing and more. Glance Cobrwose complies with the most rigorous privacy and security requirements, making it an ideal fit for enterprise financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, AWS, Microsoft, Genesys, Twilio, and more - make starting a cobrowsing session seamless. Get started with Glance to deliver personal, hands-on CX.
- Ease of Use