Certinia CS Cloud vs. RetainSure

Certinia CS Cloud: The Unified Customer Success Platform Certinia CS Cloud is the only customer success solution built natively on the Salesforce platform. By unifying data across Sales, Professional Services, and Support, it eliminates the "Transition Gap" and provides a single, secure source of truth to drive consistent value realization and maximize Net Revenue Retention (NRR). Drive Consistent Action with Dynamic Playbooks Standardize success motions across your organization.

CS teams don't lose $$ to visibility; they lose it to bandwidth. CSMs spend hours building QBRs, pulling data before renewal calls, and manually tracking health scores in spreadsheets. Meanwhile 12 to 15% of ARR walks out the door every year, most of it from accounts nobody saw coming. RetainSure helps deploy AI agents for customer success and onboarding teams. Not a tool that helps work faster. Set of agents that does the work, so CSMs can spend their time where humans actually matter: the relationship.