BMC Helix ITSM vs. Vivantio
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix ITSM | Vivantio |
|---|---|---|
| Overall rating | 3.7 | 4.3 |
| Review count | 301 | 295 |
| Ease of use | 7.6 | 8.8 |
| Ease of setup | 7.5 | 8.4 |
| Quality of support | 7.8 | 9.2 |
| Meets requirements | 8.3 | 8.9 |
| NPS | 10.452962 | 51.70068 |
| Small Business | 4.7% | 14.6% |
| Mid-Market | 20.3% | 57.3% |
| Enterprise | 75.0% | 28.1% |
| Total page views | 548 | 506 |
| Total LLM citations | 5,396 | 484 |
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management
Vivantio
Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time.
- Ease of Use
- Efficiency
- Customization
- Customizability
- Features
- Customer Support