BMC Helix ITSM vs. Setapp
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix ITSM | Setapp |
|---|---|---|
| Overall rating | 3.7 | 4.6 |
| Review count | 301 | 34 |
| Ease of use | 7.6 | 9.9 |
| Ease of setup | 7.5 | 9.5 |
| Quality of support | 7.8 | 8.0 |
| Meets requirements | 8.3 | 9.4 |
| NPS | 10.452962 | 81.818182 |
| Small Business | 4.7% | 69.7% |
| Mid-Market | 20.3% | 24.2% |
| Enterprise | 75.0% | 6.1% |
| Total page views | 548 | 228 |
| Total LLM citations | 5,396 | 2,230 |
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management
Setapp
Setapp is a unified marketplace for Mac and iPhone users to discover and get hand-picked, secure apps. The platform offers two ways to access apps: Setapp Membership — a subscription to 260+ hand-picked apps for Mac, iOS, and web for one flat fee, with unlimited access, no ads, and no in-app purchases. Setapp Marketplace — a platform where users can buy individual apps from vetted developers on flexible terms, without a Membership.
- Features
- Ease of Use