BMC Helix ITSM vs. ServiceNow IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix ITSM | ServiceNow IT Service Management |
|---|---|---|
| Overall rating | 3.7 | 4.5 |
| Review count | 301 | 2,010 |
| Ease of use | 7.6 | 8.8 |
| Ease of setup | 7.5 | 8.4 |
| Quality of support | 7.8 | 8.8 |
| Meets requirements | 8.3 | 9.1 |
| NPS | 10.452962 | 65.143464 |
| Small Business | 4.7% | 6.0% |
| Mid-Market | 20.3% | 21.9% |
| Enterprise | 75.0% | 72.1% |
| Total page views | 548 | 8,309 |
| Total LLM citations | 5,396 | 29,556 |
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations