BMC Helix ITSM vs. ScriptRunner for Jira
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix ITSM | ScriptRunner for Jira |
|---|---|---|
| Overall rating | 3.7 | 4.4 |
| Review count | 301 | 26 |
| Ease of use | 7.6 | 8.9 |
| Ease of setup | 7.5 | 8.7 |
| Quality of support | 7.8 | 8.2 |
| Meets requirements | 8.3 | 9.1 |
| NPS | 10.452962 | 52 |
| Small Business | 4.7% | 30.8% |
| Mid-Market | 20.3% | 34.6% |
| Enterprise | 75.0% | 34.6% |
| Total page views | 548 | 89 |
| Total LLM citations | 5,396 | 267 |
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management
ScriptRunner for Jira
Designed for Jira administrators of all technical backgrounds, ScriptRunner enables you to surpass the limitations of Jira through its unlimited and advanced automation and customisation capabilities. Harness the power of scripted automation with pre-built templates and an assisted coding experience, allowing you to swiftly fulfill advanced requirements and free yourself of repetitive manual tasks Trigger actions in response to issue creation using the Script Listeners Customise your configurations and gain control over your fields using Behaviours Keep teams synced with readily-calculated
- Customizability
- Automation
- Customization
- Ease of Use
- Jira Integration
- Customer Support