BMC Helix ITSM vs. NinjaOne
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix ITSM | NinjaOne |
|---|---|---|
| Overall rating | 3.7 | 4.7 |
| Review count | 301 | 5,553 |
| Ease of use | 7.6 | 9.3 |
| Ease of setup | 7.5 | 9.2 |
| Quality of support | 7.8 | 9.2 |
| Meets requirements | 8.3 | 9.2 |
| NPS | 10.452962 | 82.241285 |
| Small Business | 4.7% | 46.2% |
| Mid-Market | 20.3% | 46.4% |
| Enterprise | 75.0% | 7.4% |
| Total page views | 548 | 12,935 |
| Total LLM citations | 5,396 | 44,059 |
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management
NinjaOne
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
- Ease of Use
- Features
- Remote Access
- Automation
- Customer Support
- User Interface