BMC Helix ITSM vs. ClickUp
A side-by-side comparison based on G2 review data.
| Metric | BMC Helix ITSM | ClickUp |
|---|---|---|
| Overall rating | 3.7 | 4.6 |
| Review count | 301 | 15,182 |
| Ease of use | 7.6 | 8.7 |
| Ease of setup | 7.5 | 8.5 |
| Quality of support | 7.8 | 9.0 |
| Meets requirements | 8.3 | 9.1 |
| NPS | 10.452962 | 77.284123 |
| Small Business | 4.7% | 77.7% |
| Mid-Market | 20.3% | 18.5% |
| Enterprise | 75.0% | 3.8% |
| Total page views | 548 | 43,073 |
| Total LLM citations | 5,396 | 110,700 |
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management
ClickUp
ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity.
- Ease of Use
- Task Management
- Features
- Project Management
- Organization
- Team Collaboration