G2 Vendor Directory

BlackBerry UEM vs. Freshchat

A side-by-side comparison based on G2 review data.

MetricBlackBerry UEM

by BlackBerry

Freshchat

by Freshworks

Overall rating3.84.4
Review count376504
Ease of use8.39.2
Ease of setup7.88.9
Quality of support8.28.9
Meets requirements8.48.8
NPS11.8457362.156448
Small Business26.4%58.3%
Mid-Market19.2%35.2%
Enterprise54.4%6.6%
Total page views3431,313
Total LLM citations1,67614,280

BlackBerry UEM

BlackBerry UEM is a suite of solutions that all rely on the same foundation of security to secure the digital workplace. It keeps employees productive on any device, anywhere, while allowing your security team to manage diverse devices, ensure data security, support remote work, and reduce operational costs. Gain comprehensive control, enhance security, and streamline your IT operations.

Pros

  • Administration Management
  • Security
  • Organization
  • Reliability
  • Solutions
  • Ease of Use

Freshchat

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary.

Pros

  • Ease of Use
  • Helpful
  • Features
  • Automation
  • Integrations
  • User Interface