AWS OpsWorks vs. ServiceNow IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | AWS OpsWorks | ServiceNow IT Service Management |
|---|---|---|
| Overall rating | 4.0 | 4.5 |
| Review count | 20 | 2,010 |
| Ease of use | 8.0 | 8.8 |
| Ease of setup | 7.8 | 8.4 |
| Quality of support | 8.3 | 8.8 |
| Meets requirements | 8.5 | 9.1 |
| NPS | 31.25 | 65.143464 |
| Small Business | 36.8% | 6.0% |
| Mid-Market | 31.6% | 21.9% |
| Enterprise | 31.6% | 72.1% |
| Total page views | 97 | 8,309 |
| Total LLM citations | 14 | 29,556 |
AWS OpsWorks
AWS OpsWorks is a configuration management service that provides managed instances of Chef and Puppet, which are automation platforms that allow you to use code to automate the configurations of your servers.
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations