AWS OpsWorks vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | AWS OpsWorks | Freshservice |
|---|---|---|
| Overall rating | 4.0 | 4.6 |
| Review count | 20 | 1,366 |
| Ease of use | 8.0 | 9.3 |
| Ease of setup | 7.8 | 9.0 |
| Quality of support | 8.3 | 9.1 |
| Meets requirements | 8.5 | 9.0 |
| NPS | 31.25 | 75.644917 |
| Small Business | 36.8% | 18.0% |
| Mid-Market | 31.6% | 60.9% |
| Enterprise | 31.6% | 21.1% |
| Total page views | 97 | 3,143 |
| Total LLM citations | 14 | 28,238 |
AWS OpsWorks
AWS OpsWorks is a configuration management service that provides managed instances of Chef and Puppet, which are automation platforms that allow you to use code to automate the configurations of your servers.
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface