AWS Config vs. Salesforce IT Service
A side-by-side comparison based on G2 review data.
| Metric | AWS Config | Salesforce IT Service |
|---|---|---|
| Overall rating | 4.4 | 4.2 |
| Review count | 52 | 228 |
| Ease of use | 8.9 | 8.5 |
| Ease of setup | 8.8 | 8.0 |
| Quality of support | 9.0 | 8.1 |
| Meets requirements | 9.2 | 8.1 |
| NPS | 54.166667 | 40.223464 |
| Small Business | 29.4% | 31.6% |
| Mid-Market | 29.4% | 40.4% |
| Enterprise | 41.2% | 28.1% |
| Total page views | 142 | 835 |
| Total LLM citations | 87 | 0 |
AWS Config
AWS Config is a fully managed service that enables you to assess, audit, and evaluate the configurations of your AWS resources. It provides a detailed inventory of your AWS resources and their configurations, continuously monitors and records configuration changes, and allows you to automate the evaluation of recorded configurations against desired configurations. This helps in maintaining compliance and security within your AWS environment.
- Infrastructure Automation
- Integration Support
- Security Access
- Automation
- Ease of Use
- Code Management
Salesforce IT Service
Solve IT problems proactively, 24/7 with AI agents. Built natively on the #1 service platform – Salesforce – Agentforce IT Service is more than an ITSM solution. Empower your employees to resolve issues right where they work using AI agents for employees– in Slack, Teams, and more. Autonomously manage the full service lifecycle, from incident to change management, on a single, unified data model. Scalable and secure, it ensures round the clock support while reducing MTTR and boosting overall organizational productivity.