AWS Config vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | AWS Config | Freshservice |
|---|---|---|
| Overall rating | 4.4 | 4.6 |
| Review count | 52 | 1,366 |
| Ease of use | 8.9 | 9.3 |
| Ease of setup | 8.8 | 9.0 |
| Quality of support | 9.0 | 9.1 |
| Meets requirements | 9.2 | 9.0 |
| NPS | 54.166667 | 75.644917 |
| Small Business | 29.4% | 18.0% |
| Mid-Market | 29.4% | 60.9% |
| Enterprise | 41.2% | 21.1% |
| Total page views | 142 | 3,143 |
| Total LLM citations | 87 | 28,238 |
AWS Config
AWS Config is a fully managed service that enables you to assess, audit, and evaluate the configurations of your AWS resources. It provides a detailed inventory of your AWS resources and their configurations, continuously monitors and records configuration changes, and allows you to automate the evaluation of recorded configurations against desired configurations. This helps in maintaining compliance and security within your AWS environment.
- Infrastructure Automation
- Integration Support
- Security Access
- Automation
- Ease of Use
- Code Management
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface