G2 Vendor Directory

Alloy Navigator vs. Reftab

A side-by-side comparison based on G2 review data.

MetricAlloy Navigator

by Alloy Software

Reftab

by Reftab

Overall rating4.84.3
Review count11921
Ease of use9.38.8
Ease of setup9.39.0
Quality of support9.29.0
Meets requirements8.99.1
NPS88.23529452.380952
Small Business63.9%28.6%
Mid-Market31.1%57.1%
Enterprise5.0%14.3%
Total page views1,845183
Total LLM citations621576

Alloy Navigator

Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface.

Pros

  • Asset Management
  • Ease of Use
  • Ticketing System
  • Ticket Management
  • Automation
  • Efficiency

Reftab

Reftab is built for modern IT teams who want a powerful and flexible solution to manage hardware and software in one place. Since 2013, IT teams have relied on Reftab to track, manage, and automate their hardware and software asset management — with over 1.8 million assets currently managed on the platform. That track record shows up in the recognition. Reftab has earned awards year after year, including Forbes Best in Class, Gartner IT Management Category Leadership, and Capterra awards for Best Value and Ease of Use.

Pros

  • Inventory Management
  • Work Orders
  • Customer Support
  • Features
  • Ease of Use
  • Dashboard Customization