G2 Vendor Directory

Alchemer Reputation Management vs. VideoPeel

A side-by-side comparison based on G2 review data.

MetricAlchemer Reputation Management

by Alchemer

VideoPeel

by VideoPeel

Overall rating4.54.6
Review count12030
Ease of use9.09.4
Ease of setup8.79.0
Quality of support9.28.4
Meets requirements9.09.0
NPS67.7966181.481481
Small Business28.3%70.0%
Mid-Market39.2%26.7%
Enterprise32.5%3.3%
Total page views717138
Total LLM citations1,898260

Alchemer Reputation Management

Alchemer Reputation Management (formerly Chatmeter) is a multi-location reputation and customer experience platform that helps enterprise and multi-site brands manage reviews, analyze customer sentiment, and drive location-level improvements at scale. Built specifically for organizations operating across dozens, hundreds, or thousands of locations, it goes beyond basic review monitoring to connect feedback directly to operational action. What is Alchemer Reputation Management used for?

Pros

  • Review Management
  • Customer Support
  • Customer Service
  • Ease of Use
  • Centralized Management
  • Helpfulness

VideoPeel

VideoPeel is The Video Intelligence Platform that helps organizations collect video, understand people, and grow. VideoPeel makes it easy to collect authentic video responses from customers, candidates, employees, and other audiences anywhere in the world. With no apps, logins, or scheduling required, organizations can simply share a link and start collecting video responses from any device in minutes. But VideoPeel goes far beyond video collection.

Pros

  • Customer Support
  • Helpful
  • Convenience
  • Features
  • Quick Setup
  • Team Helpfulness