Alchemer Feedback Platform vs. Lyssna
A side-by-side comparison based on G2 review data.
| Metric | Alchemer Feedback Platform | Lyssna |
|---|---|---|
| Overall rating | 4.5 | 4.4 |
| Review count | 199 | 191 |
| Ease of use | 9.0 | 9.2 |
| Ease of setup | 9.0 | 9.2 |
| Quality of support | 8.9 | 9.1 |
| Meets requirements | 9.2 | 8.6 |
| NPS | 65.326633 | 67.391304 |
| Small Business | 34.3% | 38.6% |
| Mid-Market | 37.4% | 38.1% |
| Enterprise | 28.3% | 23.3% |
| Total page views | 187 | 788 |
| Total LLM citations | 1,054 | 12,189 |
Alchemer Feedback Platform
Alchemer is a customer feedback management platform that helps organizations collect, analyze, and act on customer and employee insights at scale. Built for businesses of all sizes — from growing startups to global enterprises — Alchemer supports the full feedback lifecycle: from quick pulse surveys to sophisticated Voice of Customer (VoC) programs. What is Alchemer used for? Alchemer is used to run customer satisfaction (CSAT) surveys, Net Promoter Score (NPS) programs, product feedback initiatives, employee engagement assessments, and market research.
- Ease of Use
- Customer Support
- Helpful
- Customizability
- Customization
- Flexibility
Lyssna
Lyssna, formerly UsabilityHub, is a remote user research platform that allows you to deeply understand your audience and move in the right direction — fast. With Lyssna, you can set up unmoderated and moderated research studies, recruit participants, and gain insights quickly to inform decision-making from strategy and concept through to design and implementation. The result? Experiences that your users will love.
- Ease of Use
- Features
- Easy Setup
- Customer Support
- Intuitive
- Helpful