G2 Vendor Directory

Airbrake vs. Userback

A side-by-side comparison based on G2 review data.

MetricAirbrake

by LogicMonitor

Userback

by Userback

Overall rating4.44.7
Review count73291
Ease of use8.79.4
Ease of setup8.39.4
Quality of support8.89.5
Meets requirements9.09.2
NPS54.79452183.745583
Small Business47.9%88.8%
Mid-Market37.0%8.2%
Enterprise15.1%3.0%
Total page views115541
Total LLM citations2203,520

Airbrake

Deploy fearlessly and fix bugs faster with Airbrake Error & Performance Monitoring. Airbrake notifiers are available for all major programming languages and frameworks and installs in minutes. Spend less time tracking down bugs and more time developing. Airbrake provides frictionless error monitoring and performance insight for the entire app stack. Drill down on recurring exceptions or filter by parameters, users or environment variables. Intelligent grouping and duplicate detection are presented to ensure users don't get overwhelmed by trivial errors or a mass of emails.

Pros

    Userback

    Userback is a user feedback and bug tracking software solution that helps teams collect, understand, and act on product feedback from users and stakeholders. It's used by SaaS companies, product managers, developers, designers, and customer support teams to gather contextual feedback directly from web applications, supporting use cases such as bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking.

    Pros

    • Ease of Use
    • Feedback Management
    • Setup Ease
    • Features
    • Simple
    • Easy Setup