ActivTrak vs. CXM
A side-by-side comparison based on G2 review data.
| Metric | ActivTrak | CXM |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 342 | 11 |
| Ease of use | 8.6 | 9.3 |
| Ease of setup | 8.7 | 9.3 |
| Quality of support | 8.7 | 9.4 |
| Meets requirements | 8.9 | 9.2 |
| NPS | 58.083832 | 72.727273 |
| Small Business | 52.3% | 45.5% |
| Mid-Market | 42.7% | 36.4% |
| Enterprise | 5.0% | 18.2% |
| Total page views | 1,826 | 29 |
| Total LLM citations | 15,390 | 10 |
ActivTrak
ActivTrak provides the Work Intelligence organizations need to understand how work changes in the AI era. As the system of record for work, its award-winning platform captures behavioral data across people, tools and AI agents, and the workflows that connect them — enabling leaders to measure impact, optimize productivity and improve operational performance. The platform also powers research through the ActivTrak Productivity Lab. Built on a privacy-first data foundation, ActivTrak is trusted by more than 9,500 organizations worldwide and recognized by Deloitte’s Technology Fast 500, Inc.
- Ease of Use
- Productivity Improvement
- Employee Monitoring
- Visibility
- Features
- Helpful
CXM
CXM provides call recording plus quality monitoring solutions for workforce optimization, including contact center and VOIP call recording software.