G2 Vendor Directory

3CLogic Cloud Call Center vs. CloudTalk

A side-by-side comparison based on G2 review data.

Metric3CLogic Cloud Call Center

by 3CLogic

CloudTalk

by CloudTalk

Overall rating4.54.4
Review count501,943
Ease of use8.99.2
Ease of setup8.69.0
Quality of support9.38.9
Meets requirements9.18.9
NPS60.41666756.984713
Small Business24.0%64.9%
Mid-Market32.0%31.3%
Enterprise44.0%3.9%
Total page views2104,588
Total LLM citations17525,986

3CLogic Cloud Call Center

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and

Pros

  • Customer Support
  • Helpful
  • Positive Experience
  • Efficiency
  • Response Time
  • Ease of Use

CloudTalk

CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically.

Pros

  • Ease of Use
  • Reliability
  • Intuitive
  • Helpful
  • Calling Features
  • Call Quality