360HMS vs. HelloShift
A side-by-side comparison based on G2 review data.
| Metric | 360HMS | HelloShift |
|---|---|---|
| Overall rating | 4.2 | 4.7 |
| Review count | 59 | 18 |
| Ease of use | 8.8 | 9.3 |
| Ease of setup | 9.3 | 9.6 |
| Quality of support | 8.6 | 9.0 |
| Meets requirements | 8.9 | 9.2 |
| NPS | 43.103448 | 77.777778 |
| Small Business | 61.0% | 66.7% |
| Mid-Market | 23.7% | 27.8% |
| Enterprise | 15.3% | 5.6% |
| Total page views | 81 | 68 |
| Total LLM citations | 66 | 162 |
360HMS
Complete end-to-end hotel solution 360HMS covers 20+ integrated modules including front office, restaurant POS, housekeeping, accounts, booking engine, and CRM—so you don’t need multiple separate systems. Proven in real hotels across regions The system is designed and deployed for SME hotels, lodges, guest houses, and restaurants in India and Africa, with workflows built from real hospitality operations and on-ground experience.
HelloShift
HelloShift is an AI-powered hotel operations platform that replaces fragmented tools with one system for guest communications, housekeeping, staff collaboration, and contactless check-in. Founded in 2014 and based in San Francisco, HelloShift serves independent hotels, boutique properties, and branded franchises across Marriott, Hilton, Wyndham, and IHG portfolios. AI Voice answers calls 24/7 in 100+ languages, handling up to 85% of routine inquiries (per SoFLA Vacations case study) and booking rooms directly through PMS integration.